When Customer Service Fails

Last night, the restaurant where my wife and I had dinner failed.Nothing catastrophic or life-threatening—they merely forgot to take our order. Whoops!In short, we sat down, ordered drinks and meandered our way through the menu, attempting to make the ever-present...

Are You Doing Work Worth Doing?

Seth Godin asks this question in a recent blog post of his:Are you doing work worth doing, or are you just doing your job?That is the question, isn’t it? Take a minute to think. What are you doing right now, every day? Is it really worth doing? I sure hope...

What makes good leadership?

Keep up to date with me: subscribe to my blog or follow me @jerrythepunkrat.“The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it.” —Theodore...
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